ITIL Training (IT Infrastructure
Library) - 3 Days
ITIL Foundation Course
Description
The IT Service Management Foundation Course is
a 3 day course which introduces the concept of
IT Service Management (ITSM) and gives a framework
for identifying and interrelating the various
activities involved in developing, delivering,
measuring, and improving IT services to the user
communities.
The origins of the course can be found in what
is known as the Information Technology Infrastructure
Library (ITIL), a set of documents describing
best practices in a number of IT service areas.
ITIL was first developed by the UK Government
who created the Information Technology Infrastructure
Library after consulting and involving industry
experts and government organizations in relationship
to “Best Practice”. Its popularity
as a driving force behind effective IT management
has resulted in the establishment of a certification
program.
The first level of certification is known as
ITIL Foundation Certification, the purpose of
which is to establish that an individual has a
solid understanding of ITIL. This course, combined
with additional experience, contributes to the
students’ capacity to successfully pass
the ITIL Foundation Certification.
Goals
The Goals of this course are to:
- Introduce the concepts underlying IT Service
Management.
- Introduce the best practice as documented
in the Information Technology Infrastructure
Library.
- Understand the roles, processes, and components
that are part of certain key ITSM areas: Service
Desk, Incident Management, Problem Management,
Change Management, Configuration Management,
Release Management, IT Continuity Management,
Availability Management, Capacity Management,
Financial Management for IT Services and Service
Level Management.
- Be aware of what is the best practice and
the implications of its implementation.
- Enable student's to pass the ITIL Foundation
Certification.
Student Objectives
- Understand the history of ITIL, its purpose,
and structure.
- Understand the objectives of the ITIL practices
and be able to identify which of those practices
could add value if implemented in one's own
IT environment.
- Understand the main elements of the ITIL
model.
- Know where additional information can be
attained.
Student Profile and Prerequisites
Students should have at least some experience
with the specification, development, installation,
and/or management of information technology. This
course will benefit those people who are responsible
for the delivery of IT services required by their
company or business, such as system and network
administrators, IT managers, business analysts,
ITIL training course duration:
3 Days
Price (per participant): £795
(ex VAT)
To find out about dates, booking (available
online) and availability for this course,
please visit our events
calendar.
For a full course description
and briefing, please contact
us.
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